Questions, answered
Everything we get asked most often. Still curious? Call or text us — a real human answers.
What's included in a standard cleaning?
+
Our 64-point checklist covers dusting, vacuuming, mopping, kitchens, bathrooms, mirrors, trash, and beds made. Add-ons like inside oven, inside fridge and interior windows are available.
Do I need to be home during the cleaning?
+
Not at all. Most clients give us a door code, lockbox, or garage code. We're fully insured and bonded, and the same trusted team comes every visit.
Are your cleaners background-checked?
+
Yes — every team member is W-2 employed, background-checked, trained on our checklist, and fully insured. We never use day labor or independent contractors.
What products do you use?
+
Plant-based and low-VOC products by default. We can switch to fragrance-free or pet-safe formulas anytime. Hospital-grade disinfectants are available for commercial accounts.
What if I'm not happy with the clean?
+
Our 100% satisfaction guarantee means we come back free to fix anything you flag within 24 hours — no questions asked.
How do I pay?
+
We securely store a card on file and charge after each visit. We also accept ACH for commercial accounts. No deposits, no contracts.
Do you bring supplies and equipment?
+
Yes — every visit includes all products, microfiber, mops and a HEPA vacuum. We can use your preferred products on request.
How far in advance should I book?
+
Most one-time cleanings can be scheduled within the same week. Recurring slots fill up faster — call us to lock in your preferred day & time.
Do you offer recurring discounts?
+
Yes. Weekly saves 20%, biweekly 15%, and monthly 10% versus the one-time rate.
Which Sacramento areas do you serve?
+
30+ cities and neighborhoods including Sacramento, Elk Grove, Roseville, Folsom, Rocklin, Citrus Heights, Rancho Cordova, Carmichael, Fair Oaks, West Sacramento, Davis and Woodland.